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Read Our Privacy Policy Before You Begin

At indibet, your personal data belongs to you — we collect only what is necessary to operate your account, process deposits via UPI, Paytm, or PhonePe, and keep…

Minimal Data CollectionEncrypted StorageUPI, Paytm, PhonePe CoveredYour Right to AccessClear Retention Periods
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indibet Read Our Privacy Policy Before You Begin
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to access the data we hold about you, request a correction, or ask us to delete your information, our privacy team is reachable through multiple channels.

Email Support Send your data-access or deletion request to our privacy team by email. Include your registered account name so we can locate your records quickly and respond within the seven-day window.
Live Chat Our support agents are available around the clock through the on-site chat widget. For privacy queries, the agent will escalate your case to the dedicated privacy desk on the same day.
Help Centre Form Submit a structured privacy request through our Help Centre form. This route generates a reference number so you can track the status of your request without following up separately.
HOW WE PROTECT YOU

Open Your Account Knowing This Is How We Operate

Every piece of data we handle — from your registered email to payment identifiers linked to UPI or Paytm — is protected by encryption at rest and in transit.

Data We Collect

We collect your name, email, mobile number, and payment-method identifiers when you open an account. Browsing data such as IP address and session duration is captured automatically to prevent fraud and improve page performance.

Cookie Practices

Our site uses strictly necessary cookies to keep your session active, plus optional analytics cookies. You can manage or withdraw cookie consent at any time through the cookie banner or your browser settings without losing access to your account.

Account Security

Passwords are hashed using industry-standard algorithms and are never stored in plain text. We enforce two-factor verification prompts on new device logins to prevent unauthorised access, and you can review active sessions inside your account settings.

Data Retention

Account data is retained for as long as your account remains active and for a period following closure as required by applicable Indian financial regulations. After the mandatory period, personal identifiers are deleted or anonymised.

Your Rights

You have the right to request a copy of your data, correct inaccuracies, object to certain processing, and ask for erasure where no legal obligation requires us to retain it. All requests are handled by our privacy team within seven working days.

Third-Party Sharing

We share data only with payment processors (UPI, Paytm, PhonePe), fraud-detection services, and regulatory bodies when legally required. We do not share your data with advertisers or data brokers under any circumstances.

Browse Common Questions About Our Policy

The questions below cover the situations our account holders raise most often about data collection, cookies, payment data, and how to exercise their rights. If your question is not listed here, use the Help Centre form or live chat to reach our privacy team directly.

We collect your full name, email address, mobile number, and date of birth during account creation. We also record your payment-method identifiers for UPI, Paytm, or PhonePe transactions so we can match deposits and withdrawals to your account accurately.

No. When you pay via UPI, Paytm, or PhonePe, the transaction is handled directly by those processors. We receive only a confirmation token and your transaction ID — we never store your UPI VPA or bank credentials on our own servers.

After you close your account, we retain your data for the period required under applicable Indian financial and anti-fraud regulations. Once that mandatory retention window has passed, personal identifiers are deleted or anonymised from our systems.

Yes. Submit a data-access request through the Help Centre form or by emailing our privacy team. Include the email address linked to your account and we will send you a structured copy of your data within seven working days of receiving the request.

Contact us via email or live chat with your account details and a clear deletion request. We will process it within seven working days, subject to any data we are legally obligated to keep for regulatory compliance in India.

We use strictly necessary cookies to maintain your logged-in session and optional analytics cookies to understand how pages perform. You can accept, reject, or change your cookie preferences at any time through the cookie banner displayed on the site or through your browser settings.

We do not share your data with advertisers, marketing networks, or data brokers. Data is shared only with our payment processors, fraud-prevention partners, and regulatory authorities when we are legally required to do so under Indian law.

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